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Employee Assistance Programs

Family Service:  847.432.4981
9:00 a.m. to 5:00 p.m. weekdays
After hours, leave a message

and an intake person

will get back to you 

Family Service is the City's Employee Assistance Program Provider. They provide counseling services of all types to fulltime City employees and their families. The City pays 100% of the $100 hourly charge for the first 12 sessions.  The City pays 75% for the next 12 sessions, and 50% after 24 sessions.  The employee is responsible for the portion not covered by the City on a sliding-scale fee, based on the individual's ability to pay. There are several counseling locations, but initial appointments must be made through the main office in Highland Park. Visit their website  (www.famservice.org) to learn more about the organization. To make an appointment, to obtain more information or to refer someone, please call.

Call: 800-272-2727 

Text: mseap to 53342


password nwmc

App: Search My EAP; password 2727 

Morneau Shepell provides assistance for  life changes, stress management,  financial and legal concerns, relationship improvement, family and parenting issues, anxiety and depression, and substance use. Contact them whenever you need them by phone, text, or email. A master's level counselor assesses your needs and develops a solution to address your concerns. You can meet with a counselor face-to-face or over the phone. After 5 visits (10 for sworn police and fire), you can be referred to someone in our insurance network.