Response from our Benefits Providers

Particpant Statements

 

Participants can access their statements online by setting up their online access or logging in to their account at www.icmarc.org/login. Due to the impact of COVID-19, quarterly participant account statements delivered by mail may be delayed by a few days. Please note that in this current environment, mail delivery from many organizations may be affected. Instead of waiting for mail delivery, participants can quickly access their statements online. Our quick guide walks participants through the steps to set up their account, locate their statement, or opt in to e-delivery.  

A Message from ICMA-RC's President and CEO

Also:

 

New Video Addresses Market Volatility, Investing Strategies, and Market Perspectives

A new video discusses how participants can navigate their investment strategy through turbulent markets. (4 mins)

Thoughts on Market Volatility for Late Career Workers and Retirees

ICMA-RC President and CEO Lynne Ford addresses market volatility concerns for those near and in retirement. (3 mins)

Great news for your Flexible Spending Plan!

 

Medical

The CARES Act reinstates coverage for expenses incurred for non-prescribed over-the-counter (OTC) medicine and medical supplies that are eligible for reimbursement under our Flexible Spending Account (FSA). This change repeals the Affordable Care Act's prohibition on reimbursement of such expenses under those arrangements. In addition, menstrual products are included as covered expenses that can be reimbursed under those arrangements. This change applies to those expenses incurred after December 31, 2019.

We anticipate that merchant implementation of the new OTC eligible item list will occur gradually within 4-6 weeks of the President signing the bill into law. It is important to emphasize that each merchant will adhere to their own timeline for completion of this process. Debit cards for these newly reinstated expenses may not work at point of service and claims may need to be manually submitted for reimbursement. You can do this online, on the app or by sending a claim form through the mail.

Dependent Care

Challenges arising as a result of the COVID pandemic provide several possible reasons to allow an election change for Dependent Care plans mid-year. For example, the IRS allows an election change for:

  • Reductions in hours

  • Change in employment status

  • FMLA leave

  • Substantial change in employer benefits/cost

  • Change of cost from the provider

  • Change of provider resulting in change of cost (the curtailment of Day Care due to COVID)

 

Complete a change form and email it to HR@cityoflakeforest.com. We will send it to PBA.

Click here for PBA’s FAQs

 

 

 

Flexible Spending and the CARES ACT

The CARES ACT reinstates coverage for expenses incurred for non-prescribed over-the-counter (OTC) medicine and medical supplies that are eligible for reimbursement under health savings accounts, health flexible spending accounts, and health reimbursement arrangements.  This change repeals the Affordable Care Act's prohibition on reimbursement of such expenses under those arrangements.  In addition, menstrual products are included as covered expenses that can be reimbursed under those arrangements.  This change applies to those expenses incurred after December 31, 2019.

 

We anticipate that the merchant’s implementation of the new OTC eligible item list will occur gradually within 4-6 weeks of the President signing the bill into law. It is important to emphasize that each merchant will adhere to their own timeline for completion of this process.  Debit cards for these newly reinstated expenses may not work at point of service and claims may need to be manually submitted for reimbursement.

 

Challenges arising as a result of the COVID pandemic provide several possible reasons to allow an election change for Dependent Care plans mid-year.

 

For example, the IRS allows an election change for:
•Reductions in hours
•Change in employment status
•FMLA leave
•Substantial change in employer benefits/cost
•Change of cost from the provider
•Change of provider resulting in change of cost (the curtailment of Day Care due to COVID)
 

(Posted 4/8/2020)

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PBA COVID-19 FAQs

 

Due to the constantly changing landscape with COVID-19, PBA is working to keep you abreast of the governmental regulations that relate to health plans as they are being passed and clarified.


With the passage of the Federal Families First Coronavirus Response Act and the Cares Act, we are receiving a lot of questions about how the new legislation is impacting health plans.


PBA has compiled a FAQ document that we will continue to update (click here to view our document) which includes links to various government sites about the Federal Families First Coronavirus Response Act and the Cares Act.
As always, PBA is here to help, so please contact your PBA representative with your questions.

Teladoc: A message from our Chief Medical Officer


As we navigate changes to our everyday lives as a result of COVID-19, know that your health remains our priority. Our commitment to you has never been more important as you rely on Teladoc to deliver high-quality care when you need it most.

Know that we’re here for you, working with public health experts around the world to keep you supported and informed. The need for our services has never been greater, and as a result, we have more doctors than ever to serve your needs.

We’re here to provide care as you stay safe at home, avoiding exposure and the potential spread of the virus.

We’re here to help if you need us:

  • If you have general questions about COVID-19 and how Teladoc can help, explore the frequently asked questions.

  • For the fastest support, set up your account and request your doctor visit through the mobile app or website.

  • To help our doctors treat and advise you better, be sure to provide a complete view of your medical history.


This is a challenging time for everyone. Despite the disruption, stress, and anxiety you may be experiencing, know that we are here for you, working tirelessly to assure that your needs are resolved.

Sincerely,

Lewis Levy, MD
Chief Medical Officer

A Message from Margaret Winters and COVID-19 Helpful Hints

A Message from AFLAC's President

 

Dear valued customer,

Aflac exists to be here for our policyholders during life’s most challenging moments. During these uncertain times, we want to do our part to be there for you. We are focused on working together to slow the spread of COVID-19, and sharing information that can help you and your families during this challenging time.

First, many of our employees are utilizing remote-work capabilities to help slow the spread of COVID-19, and to continue to be available to serve you.

Second, our coverage, simply put, provides help with expenses health insurance doesn’t cover. Many of you have asked how Aflac will help in the event you are diagnosed with COVID-19. As a result, we have updated our website and added Q&As based on questions we have received from many of you. If you have additional questions, please feel free to reach out at Aflac.com/contactus.

Lastly, we recognize that many of you may be strained financially as a result of the COVID-19 crisis. If you have concerns about your policy, your Aflac Agent is also here to help, and available via phone or email. You can also visit MyAflac for information about your account.

I want you to know that we are as committed as ever to be here for you during these challenging moments. We’re in this together.

Sincerely,

Teresa L. White
President, Aflac US

IMRF Call Center is Closed​

 

As the number of COVID-19 cases in Illinois continues to increase, the State of Illinois has issued a stay-at-home order. This order is currently in effect through at least April 30, 2020, and IMRF's offices are closed during this period.

 

IMRF is committed to providing you essential services during this challenging time, and we will continue to operate in a limited capacity while our offices are closed.

Critical situations should contact IMRF through your member access account

IMRF's Response to COVID-19

IMRF Office Closures and COVID-19 Updates

Statement as of March 13

Lake Forest Acute Care Corporate Health and Travel is open and available to provide employment screenings and work injury treatment.  Your employees’ health and safety is of utmost importance to us.  We understand that there are many concerns with the recent COVID-19 outbreak and want to assure you that we are taking every precaution to protect your employees.  Out of an abundance of caution, we have made the following changes:

  • Up-on entering the building, employees will see signs directing them to enter through our south entrance.  The south entrance door will be open so that the employees may enter the south waiting room.  Signage in the south waiting room will instruct employees to ring a bell for assistance.  A registrar will meet the employee to assist with registration. 

  • Our south waiting room and patient rooms 5, 6, & 7 will be reserved for patients that are not ill. 

  • The clinic bathroom surfaces will be sanitized between every use.   

 

There have been no cases of COVID-19 at Lake Forest Acute Care.  In the event that a patient at risk for having COVID-19 does come to our office, they will be seen and treated in a separate suite.

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