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COVID Quick Links

  • Insurance Change Form
    PBA Change Form Download and save copy to your desktop Form will not save information if filled out in browser then saved Fill out and send form to HR
  • Insurance Premiums
    2023 Insurance Premiums
  • Will IDES txt me?
    IDES will not text you. IDES is aware of phishing schemes targeting Illinoisans. Please note that individuals will never receive a text message from IDES seeking personal identifiable information, like your social security or driver’s license numbers. IDES - Protecting Your Unemployment Benefits IDES - Reporting Unemployment Insurance Fraud
  • Why am I getting a debit card?
    The CARES Act eliminated the 1 week waiting period to process unemployment claims, states are paying unemployment claims immediately without vetting them. If you recieve a debit card from IDES or KeyBanks - DO NOT ACTIVATE IT! Contact the bank's fraud department and have the account closed.
  • Do they have my SSN?
    To file an unemployment claim, someone would need to provide SSN, driver’s license/state ID, name, mailing address, and phone number. However, all of that information does not need to be accurate with the exception of the SSN. Individuals having this information could result in larger identity theft issues.
  • When/how will I know if the claim has been marked as fraud by IDES?
    A determination letter showing IDES has marked your UE claim as fraud will come via postal mail.
  • What is an Identitiy Protection Pin?
    The IP PIN: The IP PIN is a 6-digit number assigned to eligible taxpayers. It helps prevent identity thieves from filing fraudulent tax returns with stolen Social Security numbers (SSNs). An IP PIN helps the IRS verify taxpayers’ identities and accept their electronic or paper tax returns for processing. The IRS issues IP PINs to confirmed identity theft victims once their cases are resolved. This process is unchanged. What is new is that any taxpayers who wants an IP PIN, even if they are not victims of identity theft, may now obtain one. About the IP PIN Opt-in Program Here’s what you need to know before applying for your IP PIN: This is a voluntary program. You must pass a rigorous identity verification process. Spouses and dependents are eligible for an IP PIN if they can verify their identities. An IP PIN is valid for a calendar year. You must obtain a new IP PIN each filing season, using the online tool. The IP PIN tool is unavailable generally mid-November through mid-January each year. Correct IP PINs must be entered on electronic and paper tax returns to avoid rejections and delays. If this is something you are interested in, here is additional information:
  • How did someone get my information?
    US Department of Justice Unemployment Fraud Taskforce has identified past data breaches behind this type of fraud. More information on these data breaches and identity theft can be found at:
  • Should I freeze my credit?
    While that will not stop further unemployment fraud claims, it can help protect you against other forms of identity theft. Experts are suggesting you take every option available to protect yourself.
  • Will LifeLock or ID Shield protect me from unemployment fraud?
    No. BUT - identity theft in other forms can still happen. In order to file an unemployment claim, the perpetrator does have your social security number and possibly other information. LifeLock and ID Shield can help notify you of other attempts at identity theft, as well as assist in restoring identity to pre-stolen status.
  • My spouse is turning 65, will they move to the Benistar plan?"
    No, spouses of active employees are still eligible to remain on City insurance until the employee retires.
  • How much are my payouts?
    Finance can give an estimate - however this is an estimate only. Contact Mark Krygeris at or call 847-810-3617
  • How much notice do I have to give?
    The curtosy of giving notice varies by section. Speak with your department or contact HR to discuss.
  • My spouse is turning 65, when should they enroll in Medicare?"
    Your spouse can wait to enroll in Medicare untill you are retired from the City. A special enrollment period opens up two months before or after your retirement date. Your spouse should call during this special enrollment period.
  • Will I need documentation for applying for IMRF pension?
    Documents you'll need to provide to IMRF: Birth Certificate Marriage License (if applicable) Divorce Decree (if applicable)
  • How do I pay for insurance premiums?
    Your retirement packet will include an Insurance Election Form which gives the option to have insurance premiums deducted from your paycheck, pay by personal check, or decline staying on City insurance. If you participated in the RHS (Retirement Health Savings), that account can be used for insurance premiums as well as other out of pocket eligible medical expenses after retirement. You will recieve forms after retiring on utilizing those funds.
  • Insert links
    You can only put in links to a page, email or web address. This will not work for inserting pdfs.
  • Policy 2
    Test Test Test
  • Vaccination Information
    Per recommendation from the City’s risk management provider, vaccination and booster information should be coordinated and maintained confidentially through Human Resources. Please remember that the city is not mandating that employees get the Covid-19 vaccination. This remains a personal choice. Employees can voluntarily submit their vaccination status to their Department Head, designated department representative or HR. The following information will be requested: Name Type of Vaccine Vaccination Date (Second dose date of a 2-dose series, such as the Pfizer or Moderna vaccine) or (First dose date of a single-dose vaccine, such as Johnson & Johnson’s vaccine)
  • Do I need to wear a face covering?
    The latest face covering guidance effective Monday, August 30: Guidance for Employees & Contractors Applies to interactions with the public and in private work areas. Each section is unique and the State’s guidance is different for certain activities, so please confirm protocol with your department. Indoors: Everyone, regardless of vaccination status, must wear a face covering. You may remove your face covering when you’re alone at your desk or private work space. In isolated, individual work spaces, offices or cubicles that are enclosed on three sides, face masks are not required. In shared work spaces, face masks may be required for those who are not vaccinated depending on proximity to other staff. Please check with your department head. Outdoors: Face coverings are not required when social distancing can be maintained. Guidance for the Public Everyone must wear a face covering, regardless of vaccination status. Appropriate signage will be displayed at City buildings and facilities.
  • Comfort Levels of Employees
    Please be considerate of your coworkers, differing comfort levels and personal spaces. Although the easing of facemask requirements is an indication that the end of the pandemic is near, we expect our employees to continue to show compassion and grace to each other. Wearing facemasks in public has become the norm for more than a year and many people, even those who are fully vaccinated, might have understandable anxiety as we transition into a new phase in the pandemic. Please continue to respect people’s personal space as we adjust to the changes in social distancing requirements.
  • Test 3 Test 3
  • If an employee appears ill, can a supervisor inquire about the nature of the employee’s illness or send the employee home?"
    Supervisors have the right and responsibility to send employees home if they appear ill. The EEOC has said that employers can now make medical inquiries about whether or not you have COVID-19 symptoms because this is a pandemic. The City’s position is that the Supervisor should notify Human Resources when any employee is sent home. Human Resources will provide guidance on appropriate inquires.
  • What should I do if I have been around someone who contracts Covid-19 or if I begin to have Covid-like symptoms?
    If you learn that you have been exposed to someone who has or may have Covid-19: Wear a high-quality mask for 10 days Notify your supervisor if you develop any symptoms If you are feeling ill with Covid-19 symptoms: Do not come to work! Advise your supervisor of your situation. Your supervisor will contact HR Generalist Brina Diaz. Begin thinking of who you have had contact with at work and when that was. Get tested for Covid-19 per your physician’s instructions. If your test is positive, contact your supervisor immediately and provide information on your contact with others in the workplace or community in order to perform contact tracing. CDC Quarantine Guidelines
  • Who should I contact if I have additional questions?
    For other COVID related questions, please contact Human Resources Generalist Brina Diaz at or 847.810.3530. For questions specific to City services or operations, please contact your supervisor or the appropriate department.
  • What is the typical quarantine period for an exposure or positive diagnosis?
    Employees should immediately report a potential exposure or need to take a Covid-19 test to their supervisor. The supervisor will work with Human Resources to determine the necessary course of action, which the employee will be required to take. Each situation will be considered on a case-by-case basis. Employees will be expected to comply. CDC Guidelines: Potential Exposure Quarantine Guidance
  • Will my City health insurance cover medical expenses associated with treatment for COVID-19?
    Yes. We have determined that we will reimburse COVID-19 services as follows: 1. Testing for COVID-19 will be reimbursed at 100% under the Medical Benefit Plan and 2. Medical treatments for the COVID-19 (such as doctor visits, hospitalizations etc.) will be paid same as any other illness under the plan. 3. Testing for antibodies will be covered at 100% if it is ordered by a medical professional. Update 5-22-20 COVID-19 Testing and Related Services Legislation enacted by Congress requires group health plans to provide benefits in full for COVID-19 testing (no copays or member cost-sharing). Required coverage has been clarified to include: COVID-19 testing, even if not FDA-approved. This includes serological tests for COVID-19 used to detect antibodies. Diagnostic services and items provided during urgent care, emergency room, or in-person or telehealth provider visits that result in an order for or administration of COVID-19 testing. This includes blood tests and x-rays administered to rule out flu or pneumonia. When available, COVID-19 preventive items, services, and immunizations that receive specified recommendations from the CDC’s United States Preventive Services Task Force.
  • During the COVID-19 outbreak can my supervisor cancel my vacation leave that has already been approved?
    Yes. Your Department Head or designee has the authority to cancel any pre-approved vacation requests. Please communicate planned travel with your supervisor.
  • Does my supervisor have to approve my request to telecommute?
    The Department Head or designee will make the determination on which employees are designated for telecommuting and who will be allowed to continue telecommuting now that buildings have reopened. If you have a need to temporarily telecommute, please click here for our policy and for the application form. Contact DeSha Kalmar with questions about this policy.
  • What do I do if my children's schools are not doing in-class learning?
    We will continue to work with employees who are in this situation to insure that all can meet their responsibilities both at home and at work. Download the Temporary Telecommuting Policy and application form.
  • How will I be contacted with updates?
    The City continues to monitor the COVID-19 situation and is working closely with the State of Illinois and CDC in order that timely and accurate information can be provided. Employees should check the HR website for up-to-date information at You can reach this site from any computer or mobile device (you may have to enter the “www” in the address).
  • What assistance is available to me to help me cope with the emotional impact of a COVID-19 outbreak?
    The City of Lake Forest provides resources to help employees cope with these types of life events through its Employee Assistance Program (EAP) provided through Family Service of Lake County, 847.432.4981 Ext. 200. They are offering clients phone or video sessions. For a phone session, you just need your phone. For a video session, you will need a Smartphone or other device that has a camera and microphone. Linda Porter is also available to see City employees as part of our EAP. She can be contacted directly at (847) 641-1193 or
  • Am I subject to being assigned to different work hours, shifts and/or locations and if so, how will I get paid?"
    Yes, for various reasons during this COVID-19 outbreak we all may be required to work different hours, shifts and/or at different locations.
  • Who should I contact if I have additional questions?
    For employment related matters, please contact Human Resources Director Amber Campbell at or 847.810.3532. For questions specific to City services or operations, please contact the appropriate Department.
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