Employee Assistance Program
Family Service: 847.432.4981 x200
Front office intake available:
9:00am to 5:00pm, weekdays
Telehealth & in-person Appointments available until 8:00pm.
Family Service is the City's Employee Assistance Program Provider. They provide counseling services of all types to fulltime City employees and their families. The City pays 100% of the $100 hourly charge for the first 12 sessions. The City pays 75% for the next 12 sessions, and 50% after 24 sessions. The employee is responsible for the portion not covered by the City on a sliding-scale fee, based on the individual's ability to pay.
Visit their website to learn more about the organization.
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Additional Counseling Resources
City provided health insurance also includes counseling services
PBA Health Insurance
Visit mycigna.com to find a provider near you
Find local resources through your counties mental health helplines
Local In-Person Resources
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Willow House, 1-847-236-9300, supports children of all ages, families, schools and communities
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Lake County Crisis Care Program, 1-847-377-8088, is available 24/7 by phone or in-person
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The Josselyn Center, 1-847-236-9300, supports children of all ages, families, schools and communities
Phone/Online Resources
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Lake County Text-a-Tip (Counselors on call 24/7)
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The National Alliance for Mental Health (NAMI) Disaster Distress Helpline is available 24/7 at 1-800-985-5990 for help coping with large traumatic events including mass shootings.
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If you or a loved one are feeling suicidal or in crisis, National Suicide Prevention Lifeline is available 24/7 at 1-800-273-TALK (8255).
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Text ‘TALK’ or ‘HABLAR’ to 552020 to reach Call4Calm 24/7 - You'll be linked to mental health support in your area.
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NAMI HelpLine, 1-800-950-NAMI (6264) is open 9 am to 9 pm, Monday - Friday to speak with a trained volunteer.