top of page

Employee Assistance Program

Family Service:  847.432.4981 x200

Front office intake available:

9:00am to 5:00pm, weekdays

Telehealth & in-person Appointments available until 8:00pm. 

Family Service is the City's Employee Assistance Program Provider. They provide counseling services of all types to fulltime City employees and their families. The City pays 100% of the $100 hourly charge for the first 12 sessions.  The City pays 75% for the next 12 sessions, and 50% after 24 sessions.  The employee is responsible for the portion not covered by the City on a sliding-scale fee, based on the individual's ability to pay. 


Visit their website to learn more about the organization.

Counseling Flyer 9-21 (002).png

*click on the flyer to make larger*

Additional Counseling Resources

City provided health insurance also includes counseling services

PBA Health Insurance

Visit to find a provider near you

Find local resources through your counties mental health helplines

Lake County​

McHenry County

Cook County

Kenosha County

Local In-Person Resources


Phone/Online Resources

  • Lake County 2-1-1

  • Lake County Text-a-Tip (Counselors on call 24/7)

  • Disaster Distress Helpline

  • The National Alliance for Mental Health (NAMI) Disaster Distress Helpline is available 24/7 at 1-800-985-5990 for help coping with large traumatic events including mass shootings.

  • If you or a loved one are feeling suicidal or in crisis, National Suicide Prevention Lifeline is available 24/7 at 1-800-273-TALK (8255).

  • Text ‘TALK’ or ‘HABLAR’ to 552020 to reach Call4Calm 24/7 - You'll be linked to mental health support in your area.

  • NAMI HelpLine, 1-800-950-NAMI (6264) is open 9 am to 9 pm, Monday - Friday to speak with a trained volunteer.

bottom of page