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Employee Assistance Program

To make an appointment: 

call intake at 847-411-5600 x1


Get Started online

Josselyn (formerly Family Service) is the City's Employee Assistance Program Provider. They provide counseling services of all  fulltime City employees and their dependents.


The City pays 100% of the first 24 sessions. Thereafter, the employee is responsible for the portion not covered by the City (50%) on a sliding-scale fee, based on the individual's ability to pay. 


Visit their website to learn more about the organization.

Additional Counseling Resources

City provided health insurance also includes counseling services

PBA Health Insurance

Visit to find a provider near you

Find local resources through your counties mental health helplines

Lake County​

McHenry County

Cook County

Kenosha County

Local In-Person Resources


Phone/Online Resources

  • Lake County 2-1-1

  • Lake County Text-a-Tip (Counselors on call 24/7)

  • Disaster Distress Helpline

  • The National Alliance for Mental Health (NAMI) Disaster Distress Helpline is available 24/7 at 1-800-985-5990 for help coping with large traumatic events including mass shootings.

  • If you or a loved one are feeling suicidal or in crisis, National Suicide Prevention Lifeline is available 24/7 at 1-800-273-TALK (8255).

  • Text ‘TALK’ or ‘HABLAR’ to 552020 to reach Call4Calm 24/7 - You'll be linked to mental health support in your area.

  • NAMI HelpLine, 1-800-950-NAMI (6264) is open 9 am to 9 pm, Monday - Friday to speak with a trained volunteer.

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